Terms of Service.
Short, readable, and honest about what this document is: the starting point for a commercial relationship, not the last word. The signed merchant agreement, which describes the full legal arrangement between Primalti and the merchant, always takes precedence.
1 · Agreement
By accessing primalti.com or using the Primalti checkout service, you agree to these Terms of Service. If you're using Primalti on behalf of a company, you represent that you have authority to bind that company to these terms.
2 · How the service works
Primalti operates an international checkout that sits in front of your Shopify or WooCommerce store. When a buyer outside your home market completes a purchase through a Primalti-powered checkout, Primalti contracts directly with that buyer for the sale, invoices the buyer in its own name, collects applicable taxes, and processes the payment. Primalti then settles the net proceeds — after fees, taxes, refunds and disputes — to the merchant on the cadence defined in the merchant agreement.
The merchant retains responsibility for the product itself: catalog accuracy, quality, availability, fulfillment, and after-sales product support. Primalti is responsible for the commercial transaction with the buyer: invoicing, tax handling, refunds and dispute resolution.
3 · Acceptable use
Don't use the service for illegal activity, to infringe someone else's rights, to sell prohibited or restricted goods without authorization, to send spam, to reverse-engineer or resell the platform without our written consent, or to circumvent tax, sanctions, or AML obligations. We may suspend accounts that do.
4 · Fees
Service fees are described on the pricing page and are taken as a percentage of the net volume Primalti processes on your behalf. Fees, payment-method costs, FX, refund handling and dispute defense are deducted before settlement, and the corresponding line items appear on each settlement statement.
5 · Merchant, buyer & transaction data
You retain ownership of your store data, catalog and customer relationships. Order and invoice data created through the Primalti checkout is held by Primalti as required by tax, accounting and consumer-protection law in each jurisdiction we cover. We process it on your behalf to provide the service and never sell it to third parties. See the Privacy policy for what we collect and why.
6 · Termination
Either side can terminate with 30 days' written notice. We may suspend immediately for non-payment, legal risk, fraud, or a breach of the acceptable-use clause. On termination you can export your data for 90 days. Primalti will continue to handle refunds, disputes and tax obligations on transactions invoiced before termination, in line with applicable law.
7 · Warranty disclaimer
The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
8 · Limitation of liability
Except for our indemnities, neither party is liable for indirect, consequential, or punitive damages. Direct damages are capped at the fees paid to Primalti in the 12 months preceding the claim.
9 · Governing law
These Terms are governed by the laws of the State of Delaware, USA, where Primalti LLC is formed. Disputes will be resolved in the state or federal courts of Delaware, unless we've signed a merchant agreement specifying otherwise.
10 · Contact
Questions? legal@primalti.com.